It is Biotique’s intention to satisfy its customers. For this reason, we will gladly issue a full refund for any full-priced, unopened merchandise that is returned within 14 days of the date of purchase.To return any items, please email us at firstname.lastname@example.org. All returned items must be accompanied by a copy of the original receipt, a return/exchange authorization number and in unopened, saleable condition.Postage and courier will not be refunded. Please note that we cannot offer exchanges or refunds on any sale, opened or used products. Biotique Online is not responsible for damage after delivery. It is the sole discretion of the company to accept the return/exchange request. You will be notified of the same once you have placed your return/exchange request with us. Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete. All claims for shortages or damages must be reported to customer service on the day of delivery.