Returns & exchange appeal is subject to thorough checking and inspection by Biotique Team.
Damages due to neglect, improper usage or wrong application will not be entertaining under the exchange/returns policy.
All items bought on sale are considered as final purchase – we cannot offer any returns or exchanges on sale products.
Once the return / exchange request has accepted, you will be eligible to exchange the product from any other product of the same or lesser value. We will not refund the difference amount. In the case that the goods exceed the original price value, you will be required to pay the difference amount.
Once the return / exchange request has accepted, we will process the same within 7 to 21 working days.
No Refund shall be made once goods are sold. We can provide Store Credit Coupon Code (of the same value) against the same.
Coupons are not valid on discounted products.
You cannot club any 2 coupons on same order.
Kindly note that: Even though we have tried our level best to precisely show the actual color of the products, there may be a slight variation based on the operating system you are using. We cannot entertain the return / exchange requests based on the same concern.
All free gifts or promotional goods received with your purchase must be returned with your order. We will not proceed the exchange if we receive the incomplete return.
We will not exchange cosmetics goods which are opened and / or used due to hygiene purpose. In the case of an extreme scenario please email or call our customer service team.
Each item can only be exchanged once. No cash refunds are permitted.
All products once purchased are non-refundable. In general, an item maybe eligible for return within 3 days from the date of successful delivery if it fulfils any of the following conditions: