SHIPPING & DELIVERY
Purchases are shipped from our warehouse in New Delhi by reputed courier agencies. Please allow following number of days from receipt of your order.
For India orders:
- All domestic orders are processed within 24-48 business hours. You can expect delivery of the order within 2-7 business day.
- Please note that delay in Delivery can happen by additional 3-4 business days during festival season.
For International orders:
- All international orders are processed within 24-48 business hours. You can expect delivery of the order within 3-10 business days.
- Goods receipt will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. However Biotique takes no responsibility for goods signed by an alternative person.
- Biotique is not responsible for damage after delivery.
- For any complaints with regards to your order please contact Customer Care within 3 business days of your order delivery for resolution.
- Shipping and handling rates may vary based on product, packaging, size, volume, type, shipping location and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments
Customs And International Shipping
- All of Biotique orders are shipped internationally from our warehouse to your provided shipping address via DHL. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with DHL to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from DHL for import duties and taxes, you will have to pay DHL/FEDEX directly at the time of delivery
For India Orders:
- We ship products throughout India.
- However, shipping charges may vary based on product volume, type and shipping location.
- The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
- Please note that delivery days of the products can vary as mentioned above due to Delivery locations
For International Orders:
- Shipping charges may vary based on product volume and shipping location.
- The shipping and handling charges are given at the time of check out and consumers will know about this before making payments